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Lost & Found

T1

Location: Opposite to Gate 5, Check-In Hall on the Departure Floor, Building B

Service: Any found items in the lounge will be kept at the service counters. The counters also assist passengers in looking for lost items. Owners of missing items will be informed if any personal information can be found.

Lost & Found will report, store and claim articles lost in the terminals and help passengers find their articles. Staff should contact passengers as soon as possible when any information regarding the owners is found in the lost articles.

Hours: 8:30-21:30

Service Hotline: +86 (21) 2234 2071

Claiming procedures:

1. Claimers explain how the items went missing;

2. Claimers’ valid identification and lost item information (name, feature, missing time/place) are required. If claiming for others, an attorney and ID of the owner of the lost items are required;

3. Fill in the claim form after picking up the items.

Passengers need to describe the lost items, including the name, characteristics, date lost and place lost. Agents need to provide an entrustment form, the owner’s ID card or copies of valid documents. Passengers need to fill in the claim forms after staff hand the articles over to them.

T2

Location: Two Lost & Found counters are located on the Arrival Level and the East Traffic Hub, Island E.

Service: Any found items in the lounge will be kept at the service counters. The counters also assist passengers in looking for lost items. Owners of missing items will be informed if any personal information can be found.

Lost & Found will report, store and claim articles lost in the terminals and help passengers find their articles. Staff should contact passengers as soon as possible when any information regarding the owners is found in the lost articles.

Hours: 8:00 -21:30

Hotline: +86 (21) 2238 1086

Claiming procedures:

1. Claimers explain how the items went missing;

2. Claimers’ valid identification and lost item information (name, feature, missing time/place) are required. If claiming for others, an attorney and ID of the owner of the lost items are required;

3. Fill in the claim form after picking up the items.

Passengers need to describe the lost items including the name, characteristics, date lost and spot lost. Agents need to provide an entrustment form, the owner’s ID card or copies of valid documents. Passengers need to fill in the claim forms after staff hand the articles over to them.

Luggage Storage

Location: Arrival Level

Service: Luggage Storage provides paid services for luggage storage and claim. Staff will deal with the procedures according to regulations. Security staff will check items using X-ray devices. Computer-controlled cabinets are used to store ordinary luggage. Luggage storage areas are equipped with video surveillance.

Hours: Hours vary depending on flight times

Hotline: +86 (21) 2238 1085