It is widely believed that the level of customer service in Beijing is not as good as it is in other foreign cities. And it is not uncommon to hear foreigners complain about the poor quality of customer service at some of the bars, restaurants and hotels here in the nation's capital. So What are some of the reasons behind this? And more importantly, are foreigners' expections regarding customer service too demanding or are they reasonable?

Host: Lance Crayon

Guests: Tobal Loyola & Jiang Wanjuan

Studio Director: Lou Yi

Camera: Cong Ruiting & Wang Yuxi

Editing: Lance Crayon & Yu Yao

Subtitles: Wu Xiao (Intern)

Producer: Lance Crayon

Executive Producer: Feng Minghui

About Easy Talk:

Easy Talk is a weekly talk show program covering the latest living-related issues in today's China. Foreigners living in China are invited to share their life experiences and observations on a variety of light topics. The discussions revolve around the cultural differences that exist between China and other countries, covering various aspects and the implications they have on China's cultural exchange with the world.